City Powers Australia
Reliable electricity for Aussie homes and businesses
Welcome to the City Powers Customer Portal
Manage your power, lodge faults, check outages and keep your details up to date – all in one place.
Sign in to your account
Use your account number or email to sign in. If you’re new, create a profile to get started.
Online services
Report a power outage
If your lights are out and it’s not just your safety switch, let us know so we can get the crew on the way.
View the outage map
Check current outages, estimated restoration times and planned maintenance in your area.
Load shedding information
See if your suburb is affected by load shedding and download the latest schedule.
About City Powers
City Powers is a local electricity distributor, delivering power safely and reliably to homes, farms and businesses across our region.
Through this portal, you can track connection requests, submit enquiries and stay up to date with planned works and network upgrades, similar to other Australian customer portals that streamline electrical connections and project tracking. [web:19][web:22]
Staying safe around electricity
If you see fallen powerlines, sparks or fire, stay well clear and call 000 straight away. For non‑life‑threatening faults, report them to us via this portal or by phone. [web:20][web:23]
Before you report an outage, check your switchboard and see if it’s only your place affected. If it’s an issue with your wiring, you’ll need to contact a licensed electrician. [web:20][web:23]
Contact us
We’re here to help 24/7 for faults and emergencies, and during business hours for general enquiries.
- Faults and emergencies: 13 000 POWER (example only)
- General enquiries: 1300 000 000 (Mon–Fri, 8:30am–5:00pm)
- Email: support@citypowers.com.au